Patient Engagement Lead

HMP Wymott - Patient Engagement Lead

This is an excellent development opportunity for a motivated and dynamic individual who is passionate about improving patient experience, strengthening patient voice, and driving high‑quality health promotion for a vulnerable and diverse population.

About the Role

The Patient Engagement Lead plays a key role in enhancing how patients interact with our service, ensuring they feel informed, supported, and involved in decisions about their care. This highly visible and varied role involves close partnership working with both healthcare and prison colleagues, as well as external organisations.

You will lead on a wide range of patient‑focused initiatives, including health promotion campaigns, patient forums, peer‑support development, and improving insight into patient experience across the establishment.

Key Responsibilities Include:

• Leading our Health Promotion Calendar and producing a monthly themed health newsletter
• Coordinating, facilitating, and evaluating patient forums across the prison
• Maintaining a strong presence on the wings to gather insight, build rapport, and enhance patient experience
• Supporting the delivery and training of Healthcare Champions
• Representing healthcare at User Voice meetings and developing positive working relationships with staff and partner organisations
• Monitoring, analysing, and responding to patient feedback, concerns, compliments, and complaints
• Proactively gathering patient experience insights to inform service improvements
• Contributing to the delivery of the Patient Engagement Strategy and wider quality‑improvement work

Who We’re Looking For

This opportunity would suit someone who is:

• Passionate about inclusion and patient‑centred care
• Confident working face‑to‑face with service users
• Skilled at communicating with diverse and complex patient groups
• Proactive, organised, and comfortable working independently
• Motivated by improving health outcomes and patient experience